The most comprehensive survey of the Hungarian SSC sector is under way

The most comprehensive survey of the Hungarian SSC sector is under way

Arjen Sader, Executive Director of EY SSC Advisory, Róbert Ésik, President of HIPA and Zsolt Kelliár, Managing Director of SSC Heroes

This year's survey assessing the SSC sector – unique in Hungary – is under way and available for completion. For the first time, it also engages employees in the assessment of the second largest sector in terms of invested foreign capital in Hungary. The survey aims to generate more direct and up-to-date information for the profession, which would contribute to increasing the appeal of the Hungarian SSC sector.

Arjen Sader, Executive Director of EY SSC Advisory, Róbert Ésik, President of HIPA and Zsolt Kelliár, Managing Director of SSC Heroes

Arjen Sader, Executive Director of EY SSC Advisory, Róbert Ésik, President of HIPA and Zsolt Kelliár, Managing Director of SSC Heroes

In cooperation with the Hungarian Investment Promotion Agency (HIPA), EY and SSC Heroes, the Hungarian SSC & Outsourcing Insights Survey is launched for the first time this year as part of a future tradition. The results will provide answers to both professionals and other interested parties in relation to the size of centres operated by companies in Hungary, the types of activities conducted, forms of possible cooperation between the companies and universities, and expansion planned in the future.

The three organisations will present the results of the survey at a gala event of the sector, where the chosen participants of the industry will receive SSC awards from a professional board. Thus, the multifaceted survey and the awards presented on the basis of provided data are a mutually important and positive process for all parties, so the analysis is expected to rely on comprehensive data with wide coverage.

SSCs have become an attractive workplace for employees, marked by very dynamic growth. As a sign of robust growth, with more than 8,000 jobs created in the past three years, this sector takes a solid second place in the ranking of sectors in Hungary. The service centres are introducing increasingly complex activities in their Hungarian units, which generate higher added value. To a growing extent they are targeting large cities in rural Hungary, such as Pécs, Debrecen and Szeged, where, similarly to Budapest, there are many university-educated, agile young people with foreign language skills, who are offered outstanding career opportunities and a stable, predictable future by the sector.